Meet “Martha”, the UK’s first elder care bot

Analysts often dub 2017 as the year of the chatbot, with so many customer-facing businesses investing in artificial intelligence as a catch-all customer service tool. The popularity of Amazon Echo and Google Home attest the world’s obsession with AI technology, but specifically in terms of its applications in healthcare, the majority of chatbots and AI initiatives are aimed at young and healthy smartphone users. These chatbots often only answer a limited amount of questions, ignoring those who attend A&E most frequently and use the most healthcare resources – the elderly. This is largely because those who have the greatest health needs are also the least likely to use a smartphone.
A new AI care bot, ‘Martha’, aims to challenge this assumption. Tech-enabled homecare platform Cera and Bloomsbury AI have launched this elder care focussed AI assistant to address patients’ care enquiries in real-time, enhance the knowledge and capabilities of care workers, and later predict deteriorations in health, through multiple language interfaces including text messaging.
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